Reach learners before awards lapse
- Email and text from live expiry dates — not a side list to maintain
- Letter fallback when nothing digital gets through
- Download or send letters for colour printing and posting
Communications
Renewal messages
Write from the expiry dates you already keep, instead of a side list of who to chase.
How it helps
Renewal messages
Renewal messages are scheduled from the expiry dates you already keep — with templates that can carry your centre’s branding. If digital delivery fails, a letter is ready.
The delivery log shows what arrived, what failed and which letters are ready to export or post.
Reminders can use email, UK text messages and posted letters depending on the package. Texts, letters and address lookups are bought as top-ups — packages do not include a monthly allowance. Compare packages
Why it matters
What your team gains
The outcomes your team gains from this part of Afanor — written for training administrators, not database designers.
More in this area
Other parts of communications
Some messages should go out on a schedule, from the expiry dates you already keep. Others arrive as questions and need an owner. Afanor does both, without a second mailbox.
Shared email and text
Keep the whole conversation in one thread, with the person it is about.
Read moreWho owns each conversation
Give every message a home and a person, instead of hoping someone saw it.
Read morePriorities and deadlines
See the work that is about to slip, while there is still time to answer.
Read moreFrequently asked questions
Questions about renewal messages
Which ways can we get in touch?
Renewal reminders can use email, UK text messages and posted letters, depending on the package. Texts, letters and address lookups are bought as top-ups — there is no monthly allowance in the package. Scale also includes a shared inbox for incoming and outgoing email and text.
What if a digital reminder cannot be delivered?
If letter fallback is on, and none of the digital routes succeed, Afanor prepares a personalised letter. You can download it, or send it for colour printing and posting.
Works alongside
What sits next to communications
These parts of Afanor share the same people, so you are not starting again in another tool.
CRM
One place to know every learner
Stop keeping people in one spreadsheet and employers in another. Afanor holds who they are, how to reach them, and what still needs doing.
Explore CRMTraining
From the plan on the wall to the people in the room
Schedule the course, check learners in, run the quiz and follow up before a qualification lapses — without starting again in another tool.
Explore TrainingReporting
See what needs a decision this week
Learners, sessions, awards, quizzes and reminders — as reports from the work you already do, not another spreadsheet to feed.
Explore ReportingSee communications in the same place as the rest of the work
Compare packages, or tell us how a typical week looks and we will help you choose.